At spiv2, the fun of playing always comes with responsibility. We provide tools, guidance, and support to ensure your gaming experience stays positive, in control, and stress-free.
Responsible gaming means enjoying wagering and online gaming as a form of entertainment — not as a source of income, an escape from problems, or an uncontrolled habit. At spiv2, we believe every user deserves a fun experience without sacrificing their personal, family, or financial well-being.
The spiv2 platform is designed not only to deliver high-quality entertainment, but also to ensure every user has access to easy-to-use control tools. We want you to play with a clear head, a defined budget, and planned time — so every gaming session brings joy, not regret.
Spiv2's commitment to responsible gaming is more than just a slogan. It is reflected in every feature we build, every policy we craft, and the support we provide to Malaysian users every day.
Always remember: Gaming is entertainment. Set a budget before you play, don't chase losses, and stop when you've had enough fun. This isn't a race — it's your leisure time.
Recognise these signs before they become a bigger problem:
Full control is in your hands. spiv2 provides a range of easy-to-use tools to help you play more responsibly.
Set the maximum amount you can deposit into your spiv2 account within a daily or weekly period. This limit can be adjusted to suit your needs and takes effect immediately after being saved in your account settings.
Set how long you want to play in a single session. When the time limit is reached, the spiv2 system will alert you and can optionally end the session automatically so you don't lose track of time.
Need a short break? Activate cool-off mode for 24 hours, 3 days, or 7 days. During this period, your account will be blocked from any wagering activity without permanently closing your account.
If you feel you need to stop for a longer period, the self-exclusion option allows you to block your account for between 1 month and 5 years. This is the most effective step for users who need a serious break.
Review your complete wagering, deposit, and wins history at any time. Detailed activity reports help you understand your own gaming patterns and make smarter decisions going forward.
You can disable promotional notifications and bonus offers at any time through your account settings. This helps reduce the urge to play unplanned as a result of frequent marketing messages.
All responsible gaming control tools on spiv2 are designed to be easily accessible and simple to use. You don't need to contact support to activate most of these features — everything is available directly in your account settings.
Access your account via the spiv2 website or mobile app. Always log in with the correct credentials to keep your account secure.
Click the profile icon in the top right corner and select "Account Settings" or "Responsible Gaming" from the dropdown menu.
Select deposit limits, time limits, cool-off periods, or self-exclusion based on your needs. Each option comes with a clear description.
All limit changes that lower your limit take effect immediately. Increases to limits require a 24-hour waiting period for added protection.
If you are unsure or need help activating self-exclusion, the spiv2 support team is available 24 hours a day, 7 days a week.
Beyond in-platform tools, spiv2 also supports users with external resources and additional features for a safer gaming experience.
Protect your account from unauthorised access with 2FA verification.
Set a maximum loss limit for a given period and stop automatically.
Chat with our trained support agents who understand responsible gaming issues.
Layered security controls ensure no one else can access or modify your account settings.
Receive a weekly activity summary directly to your email to monitor your gaming patterns.
Push notifications remind you when your time limit or deposit limit is close to being reached.
Answer the following questions honestly. If you answer "Yes" to more than two questions, it may be time to consider professional help or to use the control tools we provide.
If you need immediate assistance, contact the spiv2 support team via live chat or email [email protected] at any time.
Join millions of Malaysian users enjoying a safe, controlled, and fun gaming experience at spiv2. Register today and take advantage of all the control tools we provide, completely free.